ServiceNow
ServiceNow is a cloud computing platform-as-a-service (PaaS) that provides enterprise service management, reporting metrics, surveys, and form-based application workflow development.
If you would like to request a consultation with a member of the ServiceNow Team please fill out our form.
Onboarding a New Service
Catalog Form Updates
ServiceNow Training
No Cost.
Key Metrics
• Availability: 99.46%
Please note that this SLO is dependent on other campus SLOs and is adjusted as those change.
Service Description
ServiceNow is a cloud computing platform-as-a-service (PaaS) that provides enterprise service management, reporting metrics, surveys, and form-based application workflow development.
Intended Users
The public site is available to the University Community and the service management tool is available to Students, Faculty and Staff.
Technical Support
Routine requests are typically addressed within one business day.
UT Service Desk staff may escalate requests as needed.
Technical support is available during normal business hours:
M-F 8:00 a.m. - 5:00 p.m.
UT Service Desk
512-475-9400
Create a Ticket
Direct Email help@its.utexas.edu
Maintenance
ITS will notify customers about both scheduled and unscheduled maintenance using the Alerts and Outages page of service availability and service delivery issues. Services may not be available during the maintenance periods.
Scheduled maintenance: occurs on Thursdays from 6 to 7 p.m. and/or Saturdays from 9 a.m. to 1 p.m. Please note that maintenance may not occur on every Thursday and/or Saturday. To the maximum extent possible, installation of service, application, and security updates will be performed during scheduled maintenance.
Unscheduled maintenance: tasks that require service downtime will be announced as soon as possible on the Alerts and Outages page.
Change notification: ITS will notify customers using the Alerts and Outages page of service availability and service delivery issues.
User Responsibilities
Users agree to be aware of and adhere to the University of Texas at Austin Acceptable Use Policy.
Request to Manage Assignment Groups and/or Users in the Service Now Platform.
- Assignment Group Creation
- Assignment Group Updates
- Onboarding/Offboarding Users (List associated Assignment Groups)
Cost dependent upon volume and complexity of service and license availability.
Routine requests are typically addressed within one business day.
UT Service Desk staff may escalate requests as needed.
Technical Support
Technical support is available during normal business hours:
M-F 8:00 a.m. - 5:00 p.m.
UT Service Desk
512-475-9400
Create a Ticket
Direct Email help@its.utexas.edu