ServiceNow Metatag Guidelines

Limit to 8 metatags per article or service catalog entry when possible.

Separate metatags with commas.

When to use metatags:

• Service names
• Synonyms or Acronyms that do not appear in article text
• Terms with multiple common spellings (i.e. wifi vs. wi-fi or email vs e-mail)
• Specific events (i.e. Moov-in)
• Topics that cross over services or categories (i.e. iOS)
• Operating system-specific content
• Device-specific content

Metatags are NOT:

• Necessary for words or phrases that already appear in the Text section of a knowledge article
• Case sensitive