Change Management services
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1
Article Number :
KB0018293
Published on :
2021-08-09
Last modified :
2021-08-09 18:20:32
Knowledge Base :
ServiceNow - Public Self Help
Use case
The following list of Configuration Items are to be used for Change Management. This is a combined list of Business Services and Service Offerings that changes can be executed against.
WHAT CI TYPE SHOULD I USE?
The Business Service CI type is the larger umbrella which the Service Offerings are under. In preparation for a project to align our Service Catalog structure with the EduCause guidelines, Business Services should be used in CI selection for Change records unless there is not one available. If no Business Service CI is available, Service Offering should be used. If no Service Offering is available, Application should be used. The list below outlines the appropriate CI choice for each service we are currently logging Changes against for your reference.
Business Services and Service Offerings are part of the Service Catalog structure. Applications and other CI types are not. They are independent of the Business Service/Service Offering relationship.
Ideally we would not use Application CI Type for Phase 1 of Change, but since not all services that have Changes logged against them are currently in the Service Catalog, the Application CI type is being used as a catch-all for those services currently.
| Change Management CI Name | CI Type | CI Owner Group (SN Assignment Group) |
| *DEFINE Internals | Business Service | ITS-Apps-Define Internals |
| *DPUSER | Business Service | ITS-Systems-Mainframe |
| Active Directory | Business Service | ITS-Systems-Active Directory |
| Adabas Needs | Business Service | ITS-Systems-Mainframe |
| Ansible Tower | Application | ITS-Systems-ESM |
| Antivirus Software | Business Service | ISO |
| Apollo | Business Service | ITS-Apps-ID-Management |
| Apple School Manager | Business Service | ITS-CSS-Tier 2 |
| Application Registry | Service Offering | ISO |
| Artifactory | Service Offering | ITS-Apps-Artifactory |
| Automated Attendants | Service Offering | ITS-NT-Management |
| AWS | Business Service | ITS-Systems-Cloud |
| Bastion | Application | ITS-Systems-ESM |
| Bomgar | Business Service | ITS-CSS-Bomgar |
| Cabling and Wiring | Business Service | ITS-NT-Management |
| Campus Cable TV | Business Service | ITS-NT-Management |
| Campus Networks | Business Service | ITS-NT-Management |
| Campus Public FTP Server | Business Service | ITS-NT-Management |
| Campus Red Hat Network Satellite (RHNS) | Service Offering | ITS-Systems-ESM |
| Campus Security Systems (BACS) | Business Service | ITS-UDC-BACS |
| CMS Hosting Platform | Business Service | ITS-Apps-CMS Hosting Platform |
| Commodity Internet | Business Service | ITS-NT-Management |
| Construction Projects | Service Offering | ITS-NT-Management |
| CrashPlan PROe | Application | ITS-CSS-UT Backup |
| Data Center Host Monitoring (Zenoss) | Service Offering | ITS-Systems-Monitoring |
| Data Center Networks | Service Offering | ITS-NT-Management |
| Department Networks | Business Service | ITS-NT-Management |
| Deployment Environment Manager (DEM) | Service Offering | ITS-Apps-demowners |
| Digital Certificates | Business Service | ISO |
| Digital Signage | Business Service | ITS-NT-Management |
| Distributed Antenna System | Service Offering | ITS-NT-Management |
| Document Repository | Business Service | ITS-Apps-DocRepo |
| Domain Name System (DNS) | Business Service | ITS-NT-Management |
| Enterprise Authentication | Service Offering | ITS-Apps-ID Management |
| (Enterprise Service Bus) Mulesoft | Business Service | ITS-Apps-Integration-Services |
| Event Support | Business Service | ITS-NT-Management |
| General Networks | Business Service | ITS-NT-Management |
| Github | Service Offering | ITS-Apps-Github |
| Google Cloud Platform (GCP) | Application | ITS-Systems-Cloud |
| Green Output | Business Service | ITS-CSS-Tier 2 |
| Greenprint | Application | ITS-Systems-Mainframe |
| Group and Role Management | Service Offering | ITS-Apps-ID Management |
| Hardware Systems Management | Application | ITS-Systems-ESM |
| ID Card System | Application | ITS-CSS-ID |
| ID Center | Business Service | ITS-CSS-ID |
| InCommon Certificates | Business Service | ITS-Systems-Certificates |
| InContact | Application | ITS-CSS-Tier 1 |
| Information Security Office Risk Assessment (ISORA) | Business Service | ISO |
| IPTV | Business Service | ITS-NT-Management |
| IT Alerting (Everbridge) | Business Service | ITS-CSS-IT Alerting |
| JavaMail | Business Service | ITS-Systems-MainframeMail |
| jEdit-DMG Plugin | Business Service | ITS-Apps-jedit |
| LDAP | Application | ITS-Systems-ESM |
| Legacy FacNet | Application | ITS-NT-Management |
| Legacy Shibboleth | Service Offering | ITS-Apps-ID Management |
| Load Balancing | Application | ITS-Systems-LoadBalancing |
| Mail Filtering Service | Business Service | ITS-Systems-Mail |
| Mainframe | ITS-CSS-Tier 2 | |
| Managed Container Environment | Service Offering | ITS-Systems-MSSowner |
| Managed File Transfer (Stonebranch) | Business Service | ITS-Apps-Integration Services |
| Managed Linux Server | Service Offering | ITS-Systems-MSS |
| Managed Server Support | Business Service | ITS-Systems-MSS |
| Managed Windows Server | Service Offering | ITS-Systems-MSS |
| Microsoft Azure | Business Service | ITS-Systems-Cloud |
| Microsoft Product Activation (Key Management Service) | Business Service | ITS-Systems-ESM |
| Microsoft SQL Server | Business Service | ITS-Systems-Database |
| Multi-Factor Authentication | Service Offering | ITS-Apps-ID Management |
| MySQL | Business Service | ITS-Systems-Database |
| MyUT | Business Service | MyUT-Student-Success-Initiatives-Technology |
| Network Access Points | Service Offering | ITS-NT-Management |
| Network Security Taps | Service Offering | ITS-NT-Management |
| Office 365 | Business Service | ITS-Systems-Mail |
| Oracle | Business Service | ITS-Systems-Database |
| Organizational Hierarchy System (OHS) Contacts | Business Service | ITS-Apps-ID Management |
| PDAParser | Business Service | ITS-Apps-PDAParser |
| PDFGenerator | Business Service | ITS-Apps-PDFGen |
| Puppet | Application | ITS-Systems-ESM |
| Python Production Environment (PyPE) | Business Service | ITS-Apps-PyPE |
| Qualtrics Survey Tool | Business Service | ITS-CSS-Tier 2 |
| RabbitMQ | Application | ITS-Apps-Integration Services |
| Red Hat Network Satellite (RHNS) | Business Service | ITS-Systems-ESM |
| Remote Desktop Gateway | Service Offering | ITS-Systems-Active Directory |
| Remote Desktop Licensing | Application | ITS-Systems-ESM |
| Residence Hall Network | Business Service | ITS-NT-Management |
| SCCM | Application | ITS-Systems-ESM |
| SCOM | Application | ITS-Systems-Monitoring |
| SelfScan - Self Serve Vulnerability Scanning Service | Business Service | ISO |
| ServiceNow | Business Service | ITS-Apps-ServiceNow |
| SharePoint | Business Service | ITS-Systems-Sharepoint |
| Splunk | Business Service | ITS-Systems-Monitoring |
| SSL Certificates | Service Offering | ITS-Systems-Certificates |
| Stache | Business Service | ISO |
| Storage | Application | ITS-Systems-Storage |
| TID Printing | Business Service | ITS-CSS-Tier 2 |
| TN3270 | Business Service | ITS-CSS-Tier 2 |
| tn3270 x | Business Service | ITS-CSS-Tier 2 |
| UCD, Virtual, Physical (drypair) and Carrier Circuits | Business Service | ITS-NT-Management |
| University Blog Service | Business Service | ITS-Apps-Blogs |
| University Data Center (UDC) | Business Service | ITS-UDC-Client Services |
| University Wiki Service | Business Service | ITS-Apps-Wikis |
| UT Box | Business Service | ITS-CSS-Tier 2 |
| UT Container Services - DEM, MCE | Business Service | ITS-Systems-ESM |
| UT Container Services (DEM, MCE) | Business Service | ITS-Apps-Demowners |
| UT Direct | Business Service | ITS-Apps-UT Direct |
| UT Drupal Kit | Business Service | ITS-Apps-Web Team |
| UT Lists | Business Service | ITS-Systems-Listmaster |
| UT Print | Business Service | ITS-CSS-Tier 2 |
| UT QuickSites | Business Service | ITS-Apps-QuickSites |
| UT Ready (Kuali) | Service Offering | ISO |
| UT Web | Business Service | ITS-Systems-Web |
| uTexas Enterprise Directory (TED) | Business Service | ITS-Apps-ID Management |
| uTexas Identity Manager (TIM) | Business Service | ITS-Apps-ID Management |
| UTHA Applications | Business Service | UTHA-Applications |
| UTHA-Athena | Service Offering | UTHA-Applications |
| UTHA-Clinect | Service Offering | UTHA-Applications |
| UTHA-Experian | Service Offering | UTHA-Applications |
| UTHA-Fibroblast | Service Offering | UTHA-Applications |
| UTHA-Get Well | Service Offering | UTHA-Applications |
| UTHA-REDCap | Service Offering | UTHA-Applications |
| UTHA-Stratus | Service Offering | UTHA-Applications |
| UTHA-Systoc | Service Offering | UTHA-Applications |
| UTLogin | Service Offering | ITS-Apps-ID Management |
| UTNet Utilities | Application | ITS-NT-Management |
| Veeam/UT-VMG Backups | Application | ITS-Systems-Virtual Services |
| Virtual Machine Gateway (UT-VMG) | Business Service | ITS-Systems-Virtual Services |
| Virtual Private Network (VPN) | Business Service | ITS-NT-Management |
| Virtual Routing and Forwarding | Service Offering | ITS-NT-Management |
| Voice and Telephone Services | Business Service | ITS-NT-Management |
| Voice Mail & Auto Attendants (AA) | Business Service | ITS-NT-Management |
| VRF - CNS | Application | ITS-NT-Management |
| VRF - DMS | Application | ITS-NT-Management |
| VRF - EPSS | Application | ITS-NT-Management |
| VRF - Other | Application | ITS-NT-Management |
| VRF - UDC | Application | ITS-NT-Management |
| VRF - UEM | Application | ITS-NT-Management |
| VRF - Voice | Application | ITS-NT-Management |
| Web Application Monitoring (Thousand Eyes) | Service Offering | ITS-Systems-Monitoring |
| Webcasts and Streaming Media | Business Service | ITS-NT-Management |
| WHIPS | Business Service | ITS-Apps-ID Management |
| Windows Software Update Service | Business Service | ITS-Systems-ESM |
| Windows Virtual Desktop | Service Offering | ITS-Systems-Active Directory |
| Wireless Networks (Wi-Fi) | Business Service | ITS-NT-Management |
| Workload Automation (Stonebranch) | Business Service | ITS-Apps-Integration Services |
| XML Gateway | Business Service | ITS-Apps-XML-Gateway |
| Zoom | Business Service | ITS-CSS-Tier 2 |
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