Please note: as with other campus resources, we expect that our UT community will use the network with the understanding that it is a shared resource as outlined in the Acceptable Use Policy.  ITS will, as it does for other computing resources, manage excessive consumption and may limit individual users’ speeds to ensure good performance for all users.  ITS will communicate with individuals consuming excessive data to determine if there is an academic need behind the usage and how to support it. Individuals limited because of excess consumption will still be able to use the network for standard academic or business functions (e.g. data access is fast enough for Canvas, web browsing, and common Internet applications).

None

Technical Support

Technical support is available Monday - Friday, from 8:00am to 5:00pm (excluding university holidays). 

Routine requests to the ITS Service Desk receive a response within 4 hours, and are typically resolved within 1-2 business days.  Service Desk staff may escalate requests as needed.

UT Service Desk    
(512) 475-9400
Create a Ticket
Direct Email help@its.utexas.edu 

Service Availability

The Resnet service has an availability SLA of 99.9% for the core system.

Individual ports / rooms will receive customer response before end of next university business day.

Maintenance and Incident Communications

ITS will follow established maintenance and change management processes for this service.

ITS will follow established incident communications processes for unplanned outages for this service.