Welcome to the University's Multi-Factor Authentication (MFA) Knowledge Base

The knowledge articles below are designed to:

• Assist new users with MFA enrollment.
• Provide device management information for smartphones, landlines, tablets, etc. 
• Answer MFA Frequently Asked Questions (FAQs).
• Assist with troubleshooting errors and other problems.
• Provide additional resources for MFA.

MFA Help Video from ITS:

Duo Help Video from ITS from FAS Communications on Vimeo.

Knowledge:

Getting started with MFA

• First time registration for a mobile phone or landline.
• Users seeing "Not enrolled" when accessing major UT Services.

Device Management

• Registering other devices.

MFA FAQs

• What is Duo?
• Why is the university using MFA?
• What low-cost or zero cost options exist?
• How do I use MFA from abroad?

MFA Troubleshooting

• Users seeing "Not enrolled" when accessing major UT Services.
• What if I don't have Wi-Fi?
• I'm stuck in a loop trying to manage my devices.

Resources for MFA

• Duo Help Video from ITS
• Duo Remember Me Video
• ISO MFA Readiness