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MFA: Multi-Factor Authentication Knowledge Base

Number of views : 0
Article Number : KB0017949
Published on : 2022-04-21
Last modified : 2022-04-21 16:05:40
Knowledge Base : IT Public Self Help

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Welcome to the University's Multi-Factor Authentication (MFA) Knowledge Base

The knowledge articles below are designed to:


MFA Help Video from ITS:

Duo Help Video from ITS from FAS Communications on Vimeo.



Getting started with MFA

  • First time registration for a mobile phone or landline.
  • Users seeing "Not enrolled" when accessing major UT Services.

Device Management

  • Registering other devices.


  • What is Duo?
  • Why is the university using MFA?
  • What low-cost or zero cost options exist?
  • How do I use MFA from abroad?

MFA Troubleshooting

  • Users seeing "Not enrolled" when accessing major UT Services.
  • What if I don't have Wi-Fi?
  • I'm stuck in a loop trying to manage my devices.

Resources for MFA




Do not use the comments box below to request technical support. Please contact the UT Service Desk for assistance.

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