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MFA: What if I lose my device?

Number of views : 0
Article Number : KB0011876
Published on : 2019-11-27
Last modified : 2019-11-27 21:22:00
Knowledge Base : IT Public Self Help

If you have more than one device enrolled, you can use the other device to log in to the self-registration portal to remove your old device and add your new device.

If you are prompted to log in, do not log in. Instead, click on the Cancel button in the blue banner.

Then, you may click on the My Settings & Devices link to manage your devices.

If you don't have access to any of your registered devices and cannot authenticate via two-factor, you will need to contact the UT Service Desk at +1 512-475-9400 for assistance.

The University strongly recommends that you enroll more than one device for this service. This way, if your device becomes lost, stolen, replaced, or reset to factory conditions, you will be able to use a backup device to re-enroll the affected device.

While it's important that you delete your lost or stolen device if you lose it (or have the UT Service Desk delete it on your behalf), remember that your EID password will still protect your account.

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