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Using Backup Self Service

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Article Number : KB0011600
Published on : 2020-03-09
Last modified : 2020-03-09 13:27:22
Knowledge Base : IT Public Self Help

Backup Basics

How often does UT-VMG Backup run?

UT-VMG backup runs every eight (8) hours or three times a day, and retains up to thirty days of change points. The increments are injected into the full backup file, so that the latest backup file is always a full backup of the most recent state.

Retention Policy

UT-VMG backup runs every eight (8) hours or three times a day, and retains up to thirty days of change points. Once a VM is deleted/destroyed in UT-VMG, backups of that VM(s) will be retained and available for two weeks after the deletion.

Opting out of UT-VMG Backups

To opt out of UT-VMG backups, choose "No" from the VM Backups when submitting the VM request. If you want to change whether a VM is backed up or not, submit a request to utvmg-support@austin.utexas.edu with the name of the VM and your backup preference.

Please note that by deciding not to use UT-VMG backup, that if something happens and your VM is corrupted, damaged, or somehow placed in a non-functional state, UT-VMG administrators will not be able to recover your VM.

Prerequisites

  • The ability to log into UT-VMG portal
  • Web Browser with ability to access "Campus-routed" network addresses. (If you are trying to do this from off-campus, you'll need to come in via VPN so you can reach the campus-routed website.)

Restoration Methods

Performing a full Virtual Machine Restore

This procedure will overwrite the existing copy of the VM with the backup you choose. If you need a backup copy restored to a new VM to preserve the original, make a request to utvmg-support@austin.utexas.edu and the UT-VMG team will assist you.

  • To perform a full restore of a Virtual Machine, open your favorite browser and navigate to https://vmbackup.austin.utexas.edu
  • Log in is the same as what you use to log into the UT-VMG portal
  • After a successful log in you will see a list Virtual Machines that you have permission to Restore
  • Select the Virtual Machine from the list
  • Select the "Restore" Link
  • Select the "Restore Point" you wish to go back to and select "Restore"
  • There are two additional options to choose
    • Powered on after restore
    • Quick rollback (restore Changed blocks only)
      Veeam Backup & Replication quick rollback is an incremental data restore. Instead of restoring an entire VM or VM disk from a backup file, Veeam Backup & Replication will recover only those data blocks that are necessary to revert the VM or VM disk to an earlier point in time.
  • To View progress of restore, select the "View History" link
  • You can then follow the restore process:

 

Once Restore is complete, you can log into the UT-VMG interface or vCenter to perform any tasks on the newly restored VM.

Performing file level restores

Another option provided to customers is the option to perform file level restores without having to make a request of the UT-VMG team.

Prerequisite for file level restores:

  • service account with credentials to access files you wished backed up shared with the UT-VMG administrators.

Procedure:

  • To perform a file level restore of a Virtual Machine, open your favorite browser and navigate to https://vmbackup.austin.utexas.edu/
  • Log in is the same as what you use to log into the UT-VMG portal
  • After a successful log in you will see a list Virtual Machines that you have permission to Restore
  • Select the "Files" Tab
  • To select your Virtual Machine, select the link "or pick VM from list"
  • Select "OK
  • You are presented with the directory structure of the Virtual Machine that you are trying to restore a file from. By pressing the "calendar" button in the "Restore Point" section you can choose which restore point you want the file from.
  • Navigate the tree till you find the file(s) that you wish to restore, and make your selection(s) then either select
    • "Restore" -Restores the file(s) in the original location
    • "Download" - Downloads the file(s) to a local computer
    • "Add to restore list" - makes running list of files so that you have one list of files that you can select to either restore or download.

File Level Restores Options - How to Set It Up

The ability to perform a file-level restore hinges upon the fact that the machine is being backed up.

The foundation of the file-level restore requires that the backup service (Veeam) be able to read the files on the VM Guest OS. To accomplish this, administrative access to the OS is needed.

See below for the various avenues for opting into the file-level restore process.

Windows Account

-Create an account (local or domain joined) and add it to the Administrators group.

-Share the credentials with the UT-VMG team via stache (this will be coordinated in the ticket upon request).

*Needs to be able to read Admin$ (local admin)

Linux Account

-Create an user and add it to the sudeoers group.

*In the sudoers file, enable the NOPASSWD:ALL option for the user account
*mlocate has to be installed on the VM (more info here)
*Must be set to not to require TTY

Linux Private Key

-UT-VMG will share a public key (found here on UTBox). The public key is kept in a special authorized_keys file containing a list of public keys.

*add the public key to the authorized_keys file in the .ssh/ directory in the home directory on the Linux server

-More information on the process can be found here

*In the sudoers file, enable the NOPASSWD:ALL option for the user account

 

 

 

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