To find and order an item using the ServiceNow Service Catalog:
Log in to UT ServiceNow at http://ut.service-now.com
- Navigate to the service page using global search in top right corner, or through the Service Catalog
- If using the Service Catalog, select the high level category for your service (IT, Finance, HR, or Facilities)
- Select the sub-category to view a list of related services
- Select a service to view all available service offerings
- Use the Request button to access the request form for a service offering
- Complete all mandatory fields marked with *
- Select Order Now, or Add to Cart > Continue Shopping to add more request items to cart
- You will receive a confirmation message with your Request number and status
- Click Home to view the status of your Request under My Open Tickets
Video Tutorial