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Finding and Requesting Service Catalog items

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5.0 - Updated on 2025-12-03 by Mark Winkleman

4.0 - Updated on 2024-10-25 by Mark Winkleman

3.0 - Updated on 2024-04-24 by Tay Johnson

2.0 - Updated on 2020-05-06 by Allen Hernandez

1.0 - Authored on 2017-11-08 by Mallory Walker-L

 To find and request an item using the ServiceNow Service Catalog:

  • Navigate to the service page using Search or through the Browse Services link.

  • Click on categories to view available business services and service offerings or use Search.

  • Select a Service Offering to view how to request that service. 
  • Use the Request button to access the request form for a service offering

  • Complete all mandatory fields marked with an asterisk (*) and click Request.

  • You will receive a confirmation message with your Request number and status.

  • Click My Tickets to view the status of your Request under My Open Tickets