There are a number of reasons why you may not be able to sign on.

Find your UT EID

To find your UT EID or get a new one, please visit the UT EID Self-Service Tools.

I’ve forgotten my password

To see your password hint or reset your password, please visit the UT EID Self-Service Tools.

My password doesn’t work

To see your password hint or reset your password, please visit the UT EID Self-Service Tools.

I was given a temporary password

You can use your temporary password to set up a new password. Visit the UT EID Self-Service Tools and follow the instructions to change your password.

Figure 1: Authentication failed.

I’m seeing a different error message

Select the error message that you have received:

• Application Not Registered
• Security Configuration Error
• Stale Request
• Unable to Respond

If you encounter an error message which is not listed above, please report the error to the UT Service Desk. Be sure to include your UT EID, the appropriate date and time you received the error, and the error message you received, if any.