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EID Tasks: Password Change User Guide

Number of views : 9
Article Number : KB0017218
Published on : 2021-11-04
Last modified : 2021-11-04 19:16:39
Knowledge Base : IT Public Self Help

Before changing your UT EID password through the UT EID Self-Service Tool, please review the items below to ensure that your applications, programs, and services continue to function as expected.


Please be aware that when you change your EID password, you may experience a delay before you are able to log in to services that authenticate using your EID, including email, utexas wifi network, etc. During this time, some systems may be unavailable as your new password propagates through each system.

Please take this potential impact into account and select a time for your password change that will minimize the impact to your work.


Keep the following in mind

  • Changing your EID password will update your EID password for any application, program, or service that uses EID-based authentication (e.g., UT Direct, Workday, Outlook, Office 365, Stache, network (wireless/wired), VPN, etc.). Password changes normally propagate quickly in near-real-time to services that use EID authentication. During times of heavy usage it is possible for users to experience a delay. If you experience a delay of more than 30 minutes please reach out to the Service Desk for assistance. 
  • Some services, applications, or browsers (e.g., O365, mobile operating systems, Chrome, Internet Explorer, etc.) may store your old password as a cached entry. You may need to log out of these and log back in.
  • For laptop users, we advise plugging in to the campus wired network after changing the password to allow the OS to contact the EID authentication server and sync up.
  • If you have multiple devices (e.g., smart phone, iPad etc.), the below recommendations may apply to each device
  • If you change your password from home, your computer may not be able to sync with the new password until it is successfully connected to a UT network (web sites will still function properly). To force this update:
    1. Turn on your computer (if it is not already on).
    2. Log in with your old EID password.
    3. Connect to the UT VPN (if you are not already connected to the UT network).
    4. Lock Windows by holding the Windows key on your keyboard and pressing the letter L.
    5. Unlock Windows using your new EID password.
    6. Restart your computer and log in with your new EID password.

UT EID password requirements

Before picking a new EID password you may review the current EID password rules. The EID password rules have recently changed making it easier for you to create a new password. You may now also use a passphrase. A passphrase is a longer password composed of a sentence or a combination of words. Passphrases are longer which makes them harder to guess but easier to remember because you can choose a sentence or phrase that's memorable to you.


User Login for UT-Owned Machines

We recommend that you save all of your work, close all programs, log out of your machine, and log back in with the newly updated password to allow the your machine to recognize the new password. As mentioned above, in order to ensure a seamless experience, it is recommended that you are plugged into the campus wired network when logging in with your new password.

A note regarding macOS: Users may find that when they log into their machine for the first time after the sync, macOS will try to unlock the Keychain using the new password and find that the login password and the Keychain password no longer match. The user will then be prompted to update their Keychain password by entering the old password and the system will update the Keychain to use the new password and then finish logging the user in. 

The 'utexas' WiFi network

Devices that have stored WiFi credentials may need to be updated after the password change. An easy way to force an update is to forget the network, allowing you to set it up with fresh credentials. Check the links below on how to forget networks on common devices:

Email Clients

Often, an email client will prompt a user to update a password with a popup if an old credential is stored. If it does not, please see the below link for instructions on how to manually update your password in Microsoft Outlook for Windows and macOS clients:

For other email clients (such as Apple Mail, Thunderbird, or other mobile email clients) refer to the specific manufacturer documentation for instructions on removing and re-adding an email account.

Saved Browser Passwords

Typically, browsers will prompt users with a popup to update the stored password when logging in with updated credentials. You may notice that your browser (such as Chrome, Firefox, or Safari) may have your old credentials stored on sites such as UT Direct. If you find that these logins are auto-filling with your old credentials, make sure that you remove these from your browser's stored passwords. Again, you may have to do this on each of your devices (desktop, laptop, mobile device, etc).

If your browser does not prompt you to update your saved passwords, here are some links on how to manage them:

Other Applications

For applications not listed above that are affected by a password change, our general recommendation is to log out and log back into the service with the new updated credentials.

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