All customers implicitly acknowledge the ITS Database SLA (Service Level Agreement) when they solicit ITS Database Services. Below are key elements in the SLA that the customer is responsible for:

• Providing accurate Customer contact information and accurate information about the database and application when requesting the creation of a new database.
• Maintaining and updating Customer contact information using the ITS Database Owner Report Tool in a timely manner when information changes.
• Customers are responsible for creating and maintaining a set of testing use cases that will be used by the customer to perform acceptance testing when the ITS Database Team is testing database version upgrades, hardware migrations, etc.
  
  • Please review the Database Upgrade - Customer Testing Plan documentation.
  • Customers implicitly acknowledge that they understand and agree to these testing requirements when they solicit ITS Database services.
• Performing application testing with the Customer's testing use cases after all database patches, upgrades, and changes in a timely manner.
• Reviewing, on an annual basis, and adhering to all ISO security policies, including Information Resources Use and Security Policy, Minimum Security Standards for Application Development and Administration, and Secure Web Application Coding Guidelines.