Receiving an error message when attempting to connect to an Austin Disk share can be due to a number of causes.

Windows

 This error message can occur if:

• The path to the share is incorrect due to misspelling, using forward slashes (/) instead of backslashes (\), et cetera.
  
  • Make sure you're entering the correct path: \\austin.utexas.edu\disk\ShareName
• The path to the share is correct, but you don't have permissions to access it.
• The share requires IPSec, but your computer isn't configured correctly.
  
  • This guide provides options for correctly configuring a Windows computer to use IPSec.
• The share doesn't exist.
  
  • You can request a new share by following this guide.

macOS

 This error message can occur if:

• The path to the share is incorrect due to misspelling, using backslashes (\) instead of forward slashes (/), et cetera.
  
  • Make sure you're entering the correct path: smb://austin.utexas.edu/disk/ShareName
• The path to the share is correct, but you don't have permissions to access it.
• The share requires IPSec, but your computer doesn't support it.
  
  • macOS does not support secure SMB connections over IPSec.  Please connect using WebDAV instead.
• The share doesn't exist.
  
  • You can request a new share by following this guide.