Submitting a Ticket from the Self-Service Website

How to submit a ticket from the UT ServiceNow Self-Service Website

• Log in to http://ut.service-now.com/sp with your EID credentials
• Select Create Ticket to open ticket form

1. As you enter content in the Short Description field, related self-help articles will appear at the bottom of the form
2. Fill in required fields marked with * (the more information you can provide will assist the help desk in resolving your issue(s) faster)
3. You can hover over the  icon to open a popup window for more information. 
4. If you need to add an attachment to a ticket, use the paperclip at the bottom of the form
5. Click Submit to route your ticket to the Service Desk

• You will receive confirmation that your ticket is being processed by the Service Desk

• Click Home to see the status of your ticket in My Tickets
• You will see your ticket pending until it has been processed by the Service Desk
  

Video Tutorial